Aqua Connect offers multiple levels of technical support to fit the needs of every organization. When purchasing Aqua Connect Terminal Server licenses, your purchase immediately enrolls you in our installation and knowledge-sharing technical support program. Customers will have the ability to contact Aqua Connect’s support team for assistance with their installation and initial deployment. Customers in this program will also receive a deployment optimization guide, custom solution packages and other documentation that is available to Aqua Connect customers only. The knowledge aspect of the program allows you to submit reports and inquiries via our online portal to our technical support team so that they can begin to work on resolving common issues.

If your organization wants to be fully engaged with the Aqua Connect technical support team and your personal Aqua Connect solution consultant, then we suggest the complete support program. This program offers immediate technical support during normal business hours by e-mail and phone. Organizations that enroll in this program will also have the ability to speak with their Aqua Connect solution consultant regarding third party application compatability, directory services and programs that are not related to Aqua Connect Terminal Server but might be part of their terminal services environment. Program enrollees also receive free product upgrades and feature upgrades at no additional cost. Exclusive BETA programs are also available for organizations in this program that want to be at the forefront of remote desktop innovations.