Q. What is Aqua Connect Terminal Server?

A. Aqua Connect Terminal Server makes it possible for diverse workstations and compatible devices to function as thin clients of a Mac OS X Server running Mac OS X based programs.

 

Q. What types of hardware can I install Aqua Connect Terminal Server on?

A. We recommend that you install Aqua Connect Terminal Server on an Xserve or Mac Pro. It is also possible to load it on other Mac hardware (like a Mac Mini Server), but please keep in mind that the performance of the software will not be as robust as it would be on an Xserve or Mac Pro.

 

Q. What type of client hardware can be used?

A. Pretty much anything that can connect to the internet, like PCs, Macs, thin clients, iPads, tablets and smartphones.

 

Q. Can I use Aqua Connect Terminal Server with Client software instead of Server software?

A. Aqua Connect does not recommend running the software on hardware running Mac OS X Client.

 

Q. Can I use Aqua Connect Terminal Server on a Mac running Power PC?

A. Only if you are using our 2.0 version (Tiger Edition). Our 3.0 (or later) versions (Leopard/Snow Leopard Editions) do not work on Power PC machines.

 

Q. If I download Aqua Connect Terminal Server 3.0 (or later), can I use it on my machine running Mac OS X Tiger?

A. No. The two versions of Aqua Connect Terminal Server are designed to work on their specific platforms. Aqua Connect Terminal Server™ is not backwards compatible.

 

Q. Can Aqua Connect Terminal Server connect to LDAP/Open Directory?

A. Yes.

 

Q. Can I use local USB and printing?

A. While Aqua Connect Terminal Server does not currently have direct access available for USB, we do have a workaround to get it working. Please see our workarounds page for the solution. As long as the printer drivers are loaded on the server, it should be possible to print from a local printer.

 

Q. Which software does not work with Aqua Connect Terminal Server?

A. Please see our Application Compatibility List.

 

Q. What display sizes are available for my clients?

A. Aqua Connect Terminal Server will support the following display sizes: 800 x 600, 1024 x 768, 1280 x 1024 and the resolution of the monitor connected to the server.

 

Q. As new applications are deployed, will client hardware need to be updated?

A. No, client hardware does not need to be updated because with Aqua Connect Terminal Server the new applications will be executed and managed on the server and not on the clients.

 

Q. Does the Aqua Connect Terminal Server allow Mac Classic hardware to run modern OS X Applications?

A. Aqua Connect Terminal Server allows you to use modern OS X applications on several platforms including legacy Macintosh systems, but you will only be able to have one instance of that Classic application running at a time.

 

Q. Can I have a trial version to test?

A. Yes. You may request a trial by going to our trial software page and filling out theform. You will receive an e-mail from an Aqua Connect representative with your download link and license key.

 

Q. How long does the trial last and how many user connections are issued?

A. The trial is valid for two weeks from the time of installation and you will be issued 5 user connections.

 

Q. Can I load this trial on more than one machine?

A. No. Once a trial key has been installed onto a machine, it is registered to that machine. In order to switch machines, you will need to contact your Aqua Connect representative to have them reset the key.

 

Purchasing Information

Q. How can I get pricing?

A. Fill out the pricing request form on the Terminal Server page and a member of our sales team will contact you.

 

Q. How can I purchase the product?

A. Aqua Connect Terminal Server may be purchased by contacting our sales team at 866-543-AQUA (2782) or ordering it directly on our website.

 

Q. Are there any discounts for schools?

A. Yes there are discounts for public and private schools. In order to purchase Aqua Connect Terminal Server for a school, you will need to contact a sales representative by calling 866-543-AQUA (2782).

 

Q. Is there any bulk pricing available?

A. Yes. There are bulk discounts that vary depending on the volume required. You may find out more by contacting an Aqua Connect sales representative at 866-543-AQUA (2782).

 

Q. What are the system requirements for Aqua Connect Terminal Server?

A. Regarding the server requirements, Aqua Connect Terminal Server will run on any Mac OS X Server that meets minimum Apple system requirements. Refer to the server documentation available at www.Apple.com for details. Regarding the client requirements, any RFB compatible device can function as an Aqua Connect Terminal Server Client. You can enable non-RFB compatible devices to become RFB clients by installing VNC client software, such as Tight VNC for Windows clients or Chicken of the VNC for Mac OS X clients. Mac OS X may require a video card to be connected for the GUI to be available.

 

Q. How many sessions can I get on one server?

A. The number varies greatly, depending on what type of applications are being accessed on the server.

 

Q. How will updates to Aqua Connect Terminal Server be made available?

A. Our customers will be able to download any updates from our website.

 

Q. If I run Aqua Connect on a server not connected to the internet, will the software still function?

A. You may purchase a key server that will allow servers to run Aqua Connect while not being connected to the internet. In order to purchase the key server, you will need to contact Aqua Connect at 866-543-AQUA (2782).

 

Q. If I run Aqua Connect on a server not connected to the internet, how will I be able to get my updates?

A. In the situation where your server is not connected to the internet, you may download your updates from an internet connected machine and transfer the updates to the disconnected server.

 

Q. What operating systems does Aqua Connect Terminal Server support?

A. Aqua Connect Terminal Server currently supports Mac OS X 10.4.x, 10.5.x and 10.6.x.

 

Q. Can we have multiple user sessions at one time running simultaneously and isolated from one another?

A. Yes.

 

Q. What type of client software should I use with this program?

A. You can use VNC, X11 or RDP with version 3.0 (and later) and only VNC and X11 with version 2.0.

 

Q. Does it deliver a complete OS X desktop to the end user or is it more like a Citrix seamless window?

A. It delivers a complete OS X desktop to the end user.

 

Q. I am from a country outside of the United States. Would it be possible for the Aqua Connect Terminal Server to be available in my native language?

A. Yes, if you provide us with proof of your Mac OS X server license.

 

Q. Can mouse movements be customized per user or application?

A. Mouse movements can be customized per user or as a whole.

 

Q. Can the Aqua Connect Terminal Server Software be installed on a server running an Intel processor?

A. Aqua Connect Terminal Server can be installed on a server running either Intel or PPC (Tiger Edition only).

 

Q. Is it possible to restrict an application to specified users?

A. Applications can be restricted to specified users by placing the application in the users folder.

 

Q. Does the video card on the server matter for performance or the number of users?

A. No.

 

Q. How do local files on the server being accessed by multiple Aqua Connect Terminal Server users behave? Where does file locking happen to prevent users from overwriting the same file?

A. You will get different behavior depending on the file system of the storage device: HFS and HFS+ without journaling: indeterminate results (won't work well); HFS+ with journaling: each user will be able to write to the file, but the latest write will overwrite the previous one (first user's write will get lost); UFS: first user to access file will cause the file to lock, each user thereafter will get read-only access to file.

 

Q. Where can I find Aqua Connect Terminal Server on my server?

A. For 3.0 (and later): After installation, ACTS adds its admin tool and uninstaller in a folder called Server in the Applications folder of your computer. For 2.0: ACTS adds only the admin tool in your System Preferences pane.

 

Q. How do I uninstall Aqua Connect Terminal Server?

A. If you are running any version of ACTS that is pre-3.0, you will need to use an uninstall script to uninstall the product. If you are running 3.0 (or later), you can use the graphical uninstaller that is located in the same folder with the admin tools.